Espace Santé Public Medical Clinic Frequently Asked Questions

Have any other questions? Please feel free to contact us.

I lost my prescription, reference or request. What should I do?

When you lose a prescription, a request or a reference that has been given to you, you have 2 options to obtain a new one:
• You can call us and get a very short appointment  so that your doctor reassesses the situation with you. Your doctor will then give you the appropriate prescriptions, free of charge. However, no other medical problems will be addressed during this very short appointment. If necessary, a longer appointment will have to be booked in the next days depending on availability.
• If you can not come to a medical appointment, it will still be possible to obtain your prescriptions at the clinic without meeting your doctor, but a $ 10 fee will apply.
Your physician may charge a fee for any prescription renewal without a medical check-up, considering the amount of time your doctor and his assistant must take for this unexpected task.

If I cancel my appointment or do not show up, will any charges apply?

If you need to reschedule or cancel your appointment, you can do so free of charge within a minimum of 24 hours. If you cancel the day of, fees of $40 or more depending on the professional will apply. Please note that these fees must be paid within two weeks of the missed appointment.

Can I contact you by email in an emergency?

In case of emergency, it is best to contact us by phone at 514-798-2228. Use email to send us any document or ask us your non-urgent questions at contact@espacesanteids.com. Please note that a 24–48 h waiting period is possible for email responses.

How do I renew my prescriptions?

To renew your prescription, first call your pharmacy and ask them to send us a renewal request by fax (514-787-1929). Once it has been renewed by the physician, the prescription will be sent to the pharmacy. The pharmacist will then take care of contacting you to let you know that it is ready.

Are you a private or public clinic?

All physicians at the clinic are managed by the Quebec health care system. As such, visits with general practitioners and specialists are done with your health card at no cost to you.. Our clinic also offers several private services such as blood sample collection, aesthetic medicine, travel health, etc. Please note that paramedical consultations (physiotherapists, osteopaths and others) are at your own expense.

 

I am interested in your travel health service. How does it work?

The travel health service is available on Friday morning. For this service, an appointment must be made at 514-798-2228. Charges are applicable for the consultation as well as the vaccination (as necessary).

For vaccination and electrocardiograms, at what time of the day should I come in? Is it necessary to see a physician before the vaccination?

Vaccination for children and adults as well as electrocardiograms (ECGs) do not require an appointment. Simply come in between 9 a.m. and 3 p.m. from Monday to Friday or between 9 a.m. and noon on Saturday. It is not necessary to see a physician before getting a vaccine. For an ECG, you must come in with the prescribing physician’s request. Charges are applicable for certain vaccines.

Does the radiology department have its own phone number?

Indeed, the radiology department has its own phone number, which is 514-687-2323. To make an appointment or to get information on their services, please contact them directly.

How does your blood collection service work?

The blood collection service does not require an appointment. Simply come to our clinic between 7 a.m. and 4 p.m. from Monday to Friday or between 9 a.m. and noon on Saturday. Have your doctor’s prescription on hand. Since this is a private service, charges will apply. We provide you with a receipt that you can claim to your insurance, as the case may be. Please note that we provide no estimates over the phone.

I have not heard back regarding my test results. Is that normal?

If you have not heard back following your tests, it is that the results are normal. A patient with an abnormal test result or requiring a follow-up will receive a phone call from us. To make sure your results were indeed sent to us, please feel free to contact us at 514-798-2228. Please note that no results may be given over the phone if they have not previously been signed by the prescribing physician.

I would like to have a family doctor at your clinic. How do I go about that?

To get a family physician at our clinic, you need to contact us at 514-798-2228 and leave your name with our secretaries. Please note that a waiting period of a few months to a few years is normal before we can assign you a family doctor. When you receive a phone call from us, we will assign you a physician and schedule your first appointment with them.

How do I see a doctor at the minor emergency clinic?

If your condition requires immediate care or if your life is in danger, dial 911 or go to the emergency room of a hospital centre.

To reserve a consultation with a physician at our minor emergency clinic, you need to call our telephone service at 514-360-1782 as of 6 p.m. the day before your desired consultation date. This system will assign you a time at which you must come to the clinic. You can also reserve your consultation through our website in the Take an appointment section.  Please note that the time assigned is not the exact time at which you will see the doctor, but rather an approximate time with the aim of spacing out patients’ arrival. Our minor emergency clinics are from Monday to Friday between 9 a.m. and 5 p.m. and on Saturday between 9 a.m. and 1 p.m.

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